[CONFIRM: refund window, refund contact, processing time, and final refund stance before launch.]
1. Recommended Default Policy
Unused credits may be refundable within [CONFIRM: X days] of purchase if they have not expired and have not been used for a completed test, assessment, or mock attempt. Credits already consumed for completed services are non-refundable.
2. Non-Refundable Cases
- Credits already used for an AI assessment, human review, speaking session, or mock test completion.
- Expired credits.
- Purchases connected to account abuse, fraud, chargeback misuse, or violation of the Terms of Service.
- Practice-result dissatisfaction where the service was delivered and the credit was consumed.
3. Payment or Technical Issues
If payment is completed but credits are not added, contact us with your account email, bKash transaction ID, payment time, and product purchased. We will verify the payment and either add the credits or process a refund if the payment cannot be fulfilled.
4. How To Request a Refund
Send your request to [CONFIRM: refund email/WhatsApp] with your full name, account email, phone number, bKash transaction ID, product name, purchase date, and reason for refund.
5. Processing Time
Approved refunds are normally processed within [CONFIRM: processing time] after verification. Refund timing may also depend on bKash or banking processes.
6. Contact
Refund questions: [CONFIRM: official support email/WhatsApp].